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Max Egypt
Tracking and Delivery
7
When will I receive my order?
Can I change my delivery address after I've placed my order?
Do you deliver to multiple addresses?
Do you deliver to countries outside Egypt?
I was unavailable each time your delivery partner tried to contact me. Can you ask them to call me again?
View all 7
Click & Collect
18
How does Click & Collect work?
Do I get any additional benefit by placing a Click & Collect order?
How do I place an order for Click & Collect?
How much does it cost and when will I be able to collect?
Where can I collect my order from?
View all 18
Returns Policy
27
What is your policy on returns?
What if I want to return a product that was part of a Buy 1 Get 1 Free offer or a Bundle promo?
What if I want to return part of an order that came with a voucher?
My original order was EGP 399 or more, so I qualified for free shipping. Do I still get free shipping if I return part of my order?
Can I exchange my purchase for another product?
View all 27
Returns Process
9
How do I return an order?
Can I return my online purchases to a Landmark store?
Can I book a return online?
When will you pick up the products I want to return?
Will you still accept a return if I've discarded the packaging?
View all 9
My Account
7
How do I create an account?
Can I change my email address?
How do I change my password?
How do I change my payment details?
How do I change my billing address?
View all 7
Orders
7
How do I order products online?
Can I place an order over the phone?
Can I place an order without opening an online account?
Can I place an order for a product that's out of stock?
Will I be charged for delivery?
View all 7
Shipping
3
When will I receive my order?
What if I am not at home when my order arrives?
Will I be charged for delivery?
Payments
7
How can I pay for my order?
Can I place an order online without a Credit or Debit Card?
Can you transfer the amount in My Credit balance to my bank account?
Do I have to pay VAT on my charity donation?
Do you provide a choice of charities?
View all 7
In-Store
9
How can I exchange or get a refund on a purchased product?
Do you have a loyalty programme ?
Is there a minimum spend amount or a joining fee to become a Shukran member?
Sounds exciting! How do I sign up?
Where are your stores located?
View all 9
Shukrans
24
What is Shukran?
How do I join Shukran?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
I’ve signed up for Shukran online but haven’t received a Shukran card. Who should I contact?
Do I get a Shukran membership number after signing up online?
View all 24
Warranty
0
Other Information
5
How do I locate the store nearest to me?
Do offers and promotions appear on your website?
Where can I get information about the Landmark Group?
Are the prices on your website different from the prices in-store?
What are security tags and why do I have to remove them?
Kiosk
0
Most popular questions
When will I receive my order?
How does Click & Collect work?
What is your policy on returns?
How do I get a refund if I paid for my order by Credit or Debit Card?
How do I get a refund if I paid for my order by cash?
How do I cancel my order?
Will I be charged for delivery?
How can I pay for my order?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?